![]() Press ‘Enter’ key to proceed with the previous transaction in scope. ![]() The customer changed their mind and wanted to abort the sale transaction. Card is not presented within the time-out period that is configured in “TERMINAL table -> USER_ENTRY_TIMEOUT” Wrong sale amount, wrong tip amount, wrong cashback amount, wrong refund amount, wrong PIN number, wrong card number, wrong expiry date, wrong CVV number, wrong account type, wrong PAN number, wrong RRN number, wrong invoice number, or wrong tip adjust amount entered or chosen Transaction has been cancelled by the operator (vendor or customer) by pressing the ‘Cancel’ button due to below possible reasons: Once your Firefox has restarted, repeat steps 1-12 of the Troubleshooting section.The following table explains the error codes (display messages, additional display messages) with the possible reasons for the message prompt and the recommended recovery solutions: Display Message.From the Import Wizard window, click Done.From the pop-up window, click Refresh Firefox. ![]() On the top right corner, click the Refresh Firefox.In the new tab, type about:support in the address bar and press Ente r on your keyboard.From your Firefox browser, open a new tab.If you're getting this message, you need to make your router trust your terminal's specific IP address. Getting a Service Connection Failed message? If successful, you will be greeted with the following message: If you're getting this message, you need to add a certificate for your terminal's specific IP address. Getting a Your connection is not secure message? If successful, you terminal's status will be CONNECTED. Make sure the IP address listed here matches the IP address recorded in step 3.Click on the name of the Terminal under the gateway you are testing.From your Retail account, go to Settings > Payment Processing.NOTE: If you are greeted with one of the below messages, click on the one that applies to you for additional troubleshooting steps: On your computer's keyboard, press Enter.Replace the IPADDRESSHERE portion of the URL with the terminal's IP address.In the new tab, copy and paste the following URL:.From your Firefox or Chrome browser, open a new tab.To return to the Genius by Cayan idle screen, press the red X (cancel) button.From the terminal's Genius by Cayan idle screen, enter 000 on the device's keypad.Once you've confirmed a failed connection test with your terminal, follow the troubleshooting steps below: The Cayan certificate is not successfully installed in your Firefox or Chrome browser.įor instructions on how to meet the above criteria, please see our Setting up payment processing with Cayan's Verifone MX 915/925 terminal help article.The terminal's IP address is incorrect.If the connection test fails, it is likely due to one of the following reasons: Click the name of your Credit Card Terminal under the correct gateway.in your Retail account, go to Settings > Payment Processing.There are a few quick things you can check to resolve the issue on your own. Most of the time, the reason for any trouble with your Verifone MX 915/925 terminal will be related to communication issues between the terminal and your Firefox or Chrome browser.
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